Cookie Notice

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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our fines management services.

Information We Collect

Personal Information

When you use our fines management platform, we may collect the following personal information:

  • Full name and contact details (email address, phone number, postal address)
  • Driver's license number and vehicle registration details
  • Fine reference numbers and payment information
  • Date of birth and identification documents when required for verification
  • Payment card details and banking information for processing fines payments

Technical Information

We automatically collect certain technical information when you visit our website:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our platform
  • Cookies and similar tracking technologies
  • Referral sources and search terms used to find our service

How We Use Your Information

Fines Processing

To process your fines payments, verify your identity, and maintain accurate records of all transactions and communications.

Account Management

To create and maintain your account, provide customer support, and send important notifications about your fines and account status.

Service Improvement

To analyze usage patterns, improve our platform functionality, and develop new features to better serve your fines management needs.

Legal Compliance

To comply with legal obligations, respond to law enforcement requests, and maintain records as required by applicable regulations.

Information Sharing and Disclosure

We do not sell your personal information to third parties.

We may share your information only in the following circumstances:

  • Government Agencies: With relevant authorities for fines processing and legal compliance
  • Service Providers: With trusted partners who help us operate our platform (payment processors, hosting services)
  • Legal Requirements: When required by law, court order, or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security and Protection

Technical Safeguards

  • SSL encryption for all data transmission
  • Secure servers with regular security updates
  • Multi-factor authentication for account access
  • Regular security audits and vulnerability assessments

Administrative Controls

  • Limited access to personal information
  • Employee training on data protection
  • Incident response procedures
  • Regular backup and recovery processes

Your Rights and Choices

You have the following rights regarding your personal information:

Access

Request a copy of the personal information we hold about you

Correction

Update or correct inaccurate personal information

Deletion

Request deletion of your personal information (subject to legal requirements)

Opt-out

Unsubscribe from marketing communications

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our fines management platform:

Essential Cookies

Required for basic website functionality and security

Performance Cookies

Help us understand how visitors interact with our platform

Functional Cookies

Remember your preferences and personalize your experience

You can manage your cookie preferences through your browser settings, though this may affect some functionality of our fines management services.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our fines management services
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our agreements
  • Maintain accurate financial and transaction records

Typically, we retain fines-related information for 7 years after the final resolution of all matters, or as required by applicable law.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

  • We will post the updated policy on this page
  • We will update the "Last Updated" date
  • For significant changes, we will notify you via email or through our platform
  • We encourage you to review this policy periodically

Your continued use of our fines management services after any changes indicates your acceptance of the updated privacy policy.

Contact Information

Privacy Officer

privacy@finesvic.gov.au
(03) 9200 8111

Level 3, 121 Exhibition Street
Melbourne VIC 3000
Australia

If you have any questions about this privacy policy or how we handle your personal information, please don't hesitate to contact our Privacy Officer. We are committed to addressing your concerns promptly and transparently.

Last Updated: December 15, 2024
Effective Date: December 15, 2024