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Fine Dispute Resolution

Submit formal requests to review or dispute your fines online. Upload supporting documentation, track your dispute status, and receive updates on review outcomes and decisions.

Important: You have 28 days from the date of your fine to submit a dispute request. Late submissions may not be accepted unless exceptional circumstances apply.

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How Fine Dispute Resolution Works

1. Submit Your Dispute

Complete the online dispute form with your fine details and reasons for disputing. Upload any supporting documentation that strengthens your case.

2. Review Process

Our review team examines your dispute and supporting evidence. You can track the progress of your dispute through your online account dashboard.

3. Receive Decision

Get notified of the review outcome via email and your online account. If successful, your fine will be withdrawn or reduced accordingly.

Valid Reasons for Disputing Fines

Common Dispute Grounds

  • Identity Issues: You were not the driver or person responsible at the time of the alleged offense
  • Vehicle Sale: You had sold the vehicle before the offense occurred and can provide proof of sale
  • Medical Emergency: The offense occurred during a genuine medical emergency situation
  • Signage Issues: Traffic signs were obscured, damaged, or incorrectly positioned
  • Technical Defects: Camera or detection equipment malfunctioned or was incorrectly calibrated
  • Exceptional Circumstances: Other compelling reasons that justify the alleged offense
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Supporting Documentation Requirements

Essential Documents

  • Copy of the fine notice or infringement
  • Valid driver's license or identification
  • Vehicle registration documents
  • Completed statutory declaration form

Additional Evidence

  • Photographs of the location or circumstances
  • Medical certificates (if applicable)
  • Sale agreements or transfer documents
  • Witness statements or affidavits

Dispute Review Timeline

Expected Processing Times

Initial Review: 5-10 business days
Detailed Assessment: 15-21 business days
Final Decision: 28-35 business days

Complex cases requiring additional investigation may take longer. You will be notified if extended processing time is required.

Professional timeline infographic showing the dispute resolution process from submission to final decision with clock and calendar elements

Important Considerations

Before You Dispute

  • Ensure you have valid grounds for disputing the fine
  • Gather all necessary supporting documentation
  • Submit your dispute within the 28-day deadline
  • Be honest and accurate in all information provided

Potential Outcomes

  • Fine withdrawn completely if dispute is successful
  • Fine amount reduced in certain circumstances
  • Original fine upheld if dispute is unsuccessful
  • Additional penalties may apply for frivolous disputes

Need Help with Your Dispute?

Our customer service team is available to assist you with the dispute resolution process and answer any questions you may have.

Phone Support

1300 655 013

Mon-Fri 8:30am-5:00pm

Email Support

disputes@fines.vic.gov.au

Response within 2 business days

Live Chat

Available online

Mon-Fri 9:00am-4:00pm